Order management and processing
We coordinate every purchase order following criteria of speed, organisation and precision, minimising any possible incident in both the preparation and delivery of orders.
Packaging and logistics
Process logistics
At Velclare we understand the importance of every stage involved in the journey of our products to the end customer. Every process is managed with precision and attention to detail, aware of the complexity that an efficient logistics operation and high-level distribution entails.
Our commitment focuses on offering a comprehensive, agile and perfectly coordinated service, both operationally and through constant communication with our clients. From the moment an order is received at our facilities, we work to guarantee a safe, efficient and transparent experience.
Velclare's main objective is to provide peace of mind, trust and complete satisfaction with every delivery. To this end, our logistics department prepares each order on a personalised basis, ensuring that all products arrive in optimal condition, with maximum speed and quality assurance.
Distribution network
Once the preparation process is complete, orders are managed digitally and sent to our logistics distribution platform. From there, they are collected by leading national and international agencies with whom we work closely, including DHL, Schenker, UPS, Nacex, Mbe, TNT, Palibex, Tipsa, Campillo Palmera, PasgoTrans, Correos, Fedex and Aunditrans.
Thanks to this logistics network, we guarantee that every customer receives their order at the agreed place, time and conditions.
At Velclare we apply strict internal protocols aimed at optimising all logistics processes and offering efficient management at every stage of the service.
Warehouse control and management
We carry out exhaustive tracking of goods in and out, verifying weights, references, boxes and pallets to ensure exact traceability and greater operational efficiency supported by advanced technology.
Product protection and packaging
Product safety is a priority. We adapt each packaging according to the characteristics of the goods, especially for delicate or fragile items, thus guaranteeing proper handling throughout transport.
Distribution and transport
We work exclusively with top-tier logistics operators who share our standards of quality and commitment. Beyond delivering an order, we understand that behind every shipment there are people and expectations that deserve the best possible service.
Environmental commitment
At Velclare we also maintain a firm commitment to the environment. Since our beginnings, we have developed policies aimed at reducing the environmental impact of transport and logistics activity, optimising routes and processes to minimise emissions and promote a more sustainable and responsible operation.
Logistics centres
Velclare currently has three major logistics centres strategically located in Spain: Madrid, Navarra and Murcia, each specialised in specific functions within our supply chain.
Madrid
Houses our centre specialised in the storage of wines, sparkling wines and champagne, equipped with refrigerated facilities that guarantee optimal conservation of all references.
Navarra
Acts as a bonded goods platform for the European market.
Murcia
Has extensive facilities for national and international distribution, with differentiated logistics lines to optimise each distribution channel.
We also have a fiscal depot in the Netherlands that facilitates the import and export of our brands to various international markets, especially to Asia, enabling faster delivery times and improved global logistics efficiency.
Shipping times and conditions
Spain (mainland, Balearic and Canary Islands)Free — 1 to 3 business days
European UnionFree — 3 to 5 business days
InternationalFree — personalised timeframe by destination
At Velclare we guarantee complete traceability and real-time tracking of all orders, always working to the highest standards of professionalism, security and commitment. Our logistics team coordinates national and international operations, offering effective solutions tailored to each client's needs, because we understand that their trust is the true value of our work.
Velclare represents a vision based on excellence, the consumer experience and the value of premium brands within the Luxury Beverages universe.